Questions
about switching?
Get answers to some of the most frequently asked questions about switching to Chromebook.
What is a Chromebook?
A Chromebook is a computer that runs Chrome OS – the fast, simple and secure operating system that powers all Chromebooks. Chromebooks’ software is designed and built by Google, then paired with hardware from leading brands like HP, Dell, Lenovo, Samsung, Acer and ASUS.
Is Chrome OS easy to learn?
Chrome OS is designed to be intuitive so that making the switch is as easy as possible. It runs the apps that you know and love from Google Play and comes with helpful features like the Google Assistant.
Can I work and study from home with a Chromebook?
Yes! Chromebooks are great for working and studying at home, because:
Built in security Chromebooks keep you safe from malware thanks to multiple layers of security and automatic updates.
Simple setup Simply log into your Google Account to get going, and access your Google Drive files and Chrome preferences on your new Chromebook.
Easy access to Google services Google Meet works seamlessly with Chromebooks for easy collaboration with colleagues.
No monitor? No problem Cast your Chrome browser tabs to Chromecast-enabled TVs or use Virtual Desks to expand your desktop2.
Google Play apps Access apps on your Chromebook for getting things done and for staying entertained, like Microsoft Word and Netflix3.
Good for family use Add users to share your Chromebook with the whole family. Family Link helps you supervise your children’s activity.
Digital wellbeing Digital wellbeing tools like Night Light and Do Not Disturb help you set boundaries with work and maintain a healthy relationship with technology.
1 Wifi connection required.
2 Requires a compatible TV with a HDMI Port. Learn more at g.co/cast/req. Subscriptions are required to view some content.
3 Some Apps may require installation. Subscriptions may be required.
Are Chromebooks easy to use?
Yes! Just log in to your Google Drive account and you’ll find your backed-up files on your new Chromebook. Chromebooks also come with apps like Gmail and Google Docs built in, so you’ll feel right at home with the productivity staples that you use every day.
What is the Everything Button?
All Chromebooks have the Everything Button. It’s one button to find your things fast. Press it to search Google, your Drive, apps, files and more – all from one place. You may know this key by another name – the 'Launcher' or 'Search' button. We wanted a name that could explain why the button is so useful for finding everything that you need for doing research, finishing homework, making a new recipe and more.
What if I don’t have Wi-Fi?
No problem – Chromebooks will keep you entertained and productive, even offline.
Check your emails with Gmail Offline.
Balance budgets or plan parties with Google Sheets and Docs Offline.
Look up your schedule in the Google Calendar app.
Organise your to-do list in Google Keep.
Watch a film with the Netflix app*.
Listen to your favourite podcast on the Pocket Casts app.
Save web pages when browsing on Chrome for future offline reading.
*subscription required
Can I keep using Office?
Yes. You can download the Microsoft Word, Excel and PowerPoint apps on your Chromebook, or access through the web, to collaborate and stay productive anytime, anywhere on any device. Chromebooks also come with Google Docs, Sheets and Slides, which allows you to work on your files with multiple people at once across all your devices.
Is my stuff safe in the cloud?
There are lots of advantages to storing your files in the cloud. Files saved in your My Drive folder are automatically backed up if your Chromebook gets misplaced. Plus, everything is encrypted with the best of Google security protocols.
What about security?
Every Chromebook comes with built in security protection so you’re safe from the moment you open your new Chromebook. Chrome OS also comes with multiple layers of security and updates without interruption.
Will I lose my stuff if I switch?
Switching to a Chromebook is simple. Just drop your files into Google Drive on your soon-to-be-old computer and then log into your Google Account on your new Chromebook. Voila! All your stuff will be there waiting for you.
Are there any special offers for my Chromebook?
Your new Chromebook comes with many perks – an exclusive offer could be one of them! You may qualify for software benefits and discounted apps when you purchase a new Chromebook.
What people are saying
Ready to make the switch?
It’s easy to switch from your Mac or PC. Walk through our step-by-step guide to back up and transfer files from your old computer to your new Chromebook.
